Shipping Information

  • All in-stock items that are ordered before 3:00 P.M. EST will ship within 1 business day.
  • Custom orders please allow 3-5 business days for production prior to shipping.
  • Any orders that are placed after 3:00 P.M. EST will be processed the following business day.
  • Standard and Priority USPS Domestic order delivery is Monday - Saturday. Alternate delivery service schedules are determined by the carrier. We do not offer FedEx Saturday Delivery as an option.
  • All orders placed to PO Boxes or APO/FPO's will be delivered using USPS.
  • U.S. Customers; local and state sales tax may apply.
  • Orders returned to us due to incorrect or missing address information that was entered by you (the customer) when placing the order may be reshipped but you (the customer) will be responsible for all new shipping charges. Additionally, if you choose not to have the item reshipped you will receive a refund minus all shipping and handling charges.
  • On all international shipments, the recipient is responsible for all Customs Duties and Taxes levied by the country of destination.

Online Return and Exchange Policy

We want you to be fully satisfied with every item that you purchase from Cellairis.com. As described in detail below, if you are not satisfied with an item that you have purchased, you may return the item within 14 days of delivery for either a full refund of the purchase price, minus the shipping, handling or other additional charges; or you may exchange the item for another item of equal or lesser value. If the item you purchased was either defective or you received an item other than the item you purchased you will receive a full refund.

The item must be returned in good condition, in original packaging with all paperwork, parts and accessories to ensure full credit. Please see our Return Instructions before returning your item.

You will receive a refund in the same form of payment originally used for purchase usually within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded unless the item you purchased was either defective or you received an item other than the item you purchased .

Return Exceptions

Our return policies do not apply to all items. Non-refundable items include:

Custom products and products that have been personalized may not be returned or exchanged.

We cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor. Products not purchased directly through Cellairis.com are to be returned to the original reseller or distributor pursuant to that company’s return policy.

Promotional Items and Bundles

As a benefit to our customers, Cellairis occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a protective snap on case and get 50% off a car charger, the total value of the car charger would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to us. For instance, if you receive $20 in savings when you purchase a protective snap on case and a car charger together and you return either item, the $20 amount will be subtracted from your refund.

Return Instructions

Please note that items purchased at a Cellairis retail store may NOT be returned by mail to our online store.

Returning an Item by Mail

If you want to return or exchange an item, follow these steps:

  1. All products must be returned in good condition, in original packaging and with all paperwork, parts and accessories to ensure full credit.
  2. Contact Cellairis.com's Customer Service Department at 1.888.516.2856 or by email to obtain your Return Authorization Number.
  3. Once you have obtained your Return Authorization Number you will need to print off a copy of the Cellairis RMA form and follow the instructions on the form. Please remember to enter your RMA # on the form.
  4. Enclose a copy of the Cellairis RMA form in with your shipment.
  5. Pack the item securely in order to ensure safe return back to us.
  6. Ship the return package to the address indicated on the Cellairis RMA form. For your protection and to ensure you can track the delivery, we recommend that you use UPS or Insured Parcel Post when returning an item.
  7. All return shipping charges must be prepaid unless the item received was defective or you received an item other than the item you ordered. We are not responsible for lost or damaged shipments. We do not accept any postage due on return shipments and we cannot accept C.O.D. deliveries. We highly recommend using a shipping method that offers package tracking.

Return and Exchange Policy for Items Purchased at a Store

To return or exchange an item purchased in an independently owned and operated franchised location, you can only bring the item to the store where you purchased the item(s). Please follow these guidelines:

Exchange and Return Period

Exchange or return your item anytime from 7 days after the original purchase date based on the conditions described below.

Non-Returnable Items

Some items cannot be returned, including:

  • Consumable items such as batteries
  • Items that are damaged or abused
  • Items that are missing accessories, such as cords or cables
  • Etched or otherwise personalized items

Original Receipt

You can ONLY receive a refund or exchange if you bring the original receipt.

Refund or Exchange Policy

In order to receive either a full refund or full value for an exchange, then you must (i) be returning a new and unused item that has never been opened (if the item was in a package); (ii) bring the item back ONLY to the store where you purchased the item; (iii) within 7 days of the purchase of the item; (iv) with the original receipt. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference.

For undamaged used items or undamaged items that have been opened (if the item was in a package) then you will receive either a refund of the purchase price less a restocking fee of 20% of the purchase price (unless the restocking fee is prohibited by law) or you can exchange the item and receive a credit of the purchase price less a 20% restocking fee as long as you (i) bring the item back ONLY to the store where you purchased the item; (ii) within 7 days of the purchase of the item; (iii) with the original receipt. If you choose to exchange the item(s) for a more expensive item than the item(s) you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item(s) for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference. Any applicable restocking fee will not apply if you choose to exchange the item for another item of equal or greater value.

Promotional Items and Bundles

As a benefit to our customers, Cellairis occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a protective snap on case and get 50% off a car charger, the total value of the car charger would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Cellairis. For instance, if you receive $20 in savings when you purchase a protective snap on case and a car charger together and you return either item, the $20 amount will be subtracted from your refund.

Limited Warranty

What Does This Limited Warranty Cover? This limited warranty covers defects or shipping damages to Global Cellular products which are purchased by consumers and end users from the www.Cellairis.com website. This limited warranty is extended to consumers and end users only and it is not extended to wholesalers, retailers, or other resellers.  Wholesalers, retailers and other resellers should see the Global Cellular Agreement Establishing Terms Conditions of Sale located at www.Cellairis.com.

How Long Does The Coverage Last? This limited warranty lasts for FOURTEEN DAYS after the date that you receive the product.  There is no limited warranty coverage after this fourteen (14) day period.

What Will Global Cellular Do? Global Cellular will allow you to return or exchange a product which is defective or which was damaged in shipping or which was not the product that you ordered.

What Does This Limited WarrantyNot Cover? Items that have been damaged through customer use or abuse may not be returned or exchanged.  Consumable items such as batteries as well as items that are missing accessories (such as cords or cables) and, additionally, etched or otherwise personalized items may not be returned or exchanged. ANY IMPLIED WARRANTIES WHICH ARE REQUIRED BY FEDERAL LAW TO BE EXTENDED UNDER THIS LIMITED WARRANTY SHALL HAVE A DURATION OF ONLY SEVEN (7) DAYS AFTER YOUR RECEIPT OF THE PRODUCT.  Some states do not allow the exclusion or limitation of implied warranties so the above limitation may not apply to you.  ALSO, CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE NOT RECOVERABLE UNDER THIS WARRANTY.  Some states do not allow the exclusion on limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.

How Do You Get Service? If you return an item that is defective, not the item you ordered, or which was damaged in shipping you will receive a credit. You may then choose to purchase a replacement or receive a refund. To return or exchange an item purchased from www.Cellairis.com you need to follow these steps to return it by mail. You simply need to go to www.Cellairis.com and click the “Contact” page and fill out the required information. Once you have submitted the necessary information, you will be contacted by a Global Service Representative who will provide you with information on how to return or exchange the item. When you return merchandise you may have the option of receiving a credit or an exchange.

As a benefit to our customers, Global occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a protective snap on case and get 50% off a car charger, the total value of the charger would be subtracted from the refund.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Global. For instance, if you receive $20 in savings when you purchase a protective snap on case and a car charger together and you return either item, the $20 will be subtracted from your refund.

A restocking fee of $4.95 applies to any return you make, unless the item is defective, was damaged in shipping, you received the wrong item, or the fee is prohibited by law. The restocking fee will also not apply if you choose to exchange the item for another item of equal or greater value. The restocking fee when charged is only charged one time regardless of the number of items that are being returned at that specific time.

How Does State Law Apply? The limited warranty gives you specific legal rights and you may have other rights which vary from state to state.

Refund Method

Your refund will generally be in the same form as the original payment.

Credit Card or Debit Card: When the item was purchased with a credit card or debit card for more than $100, you will receive a refund for the purchase price less the restocking fee (when applicable). The refund will be credited back to the credit card or debit card used at the time of making the purchase within 10 business days of your return. When the item purchased is under $100 then you will receive a refund at the time of making the return for the purchase price less the restocking fee (when applicable) on the credit card or debit card used at the time you made the purchase.

Cash: When the item was purchased with cash for more than $100, you will receive a refund for the purchase price less the restocking fee (when applicable). The refund will be in the form of a check which will be mailed to you within 10 business days of your return. When the item purchased is under $100 then you will receive a refund at the time of making the return for the purchase price less the restocking fee (when applicable) in the form of cash.