Akron, Ohio - Retail Specialist

Job Title: Retail Specialist
Department: Retail/Sales
Reports to: Store Manager
Location: Akron, Ohio
Dress Code: Cellairis Retail Dress Code
Travel: N/A
Benefits: Full Benefits + PTO after 90 days
Schedule: Open availability on nights and weekends, 1-2 days off p/wk. Total: 40 Hours

Core Competencies:

• Persuasive personality
• Attention to detail
• Skilled at strategic planning, execution, and analysis
• Self-Motivated and Results-Oriented
• Persistent in nature
• Tech-Savvy
• Consumer focused

Required Attitude/Personality:

• Drive and Urgency: Has tremendous energy and initiative to generate, implement, and execute and can positively inspire subordinates to do the same.
• Attitude: Always has a positive and open attitude and it positively affects team members around them. Always open to coaching and new techniques. Never appears to be discouraged and is always moving forward.
• Ability to Create Policy/Procedure and the ability to Follow Policy/Procedure: Is aware of policies and procedures, is able to follow them all, and is also able to coach and enforce adherence amongst subordinates.
• Genuine Customer/Consumer Focus: Has genuine concern about customers, and knows how to reach and target customers through unique marketing campaigns. Is able to professionally handle and adapt in any situation as well as coach and assist other team members who are struggling with this skill.

What an average day will look like:

• Open store
• Plan repair schedule
• Check inventory
• Test technology
• Open cash drawer
• Get daily sales goals and plan from Store Manager
• Generating Revenue
• Book appointments
• Phone appointments
• Walk-by appointments
• Door program appointments
• Upsell accessories and warranties
• Gather online reviews and feedback
• Repair devices
• Customer Service
• Problem solve customer issues to their 100% satisfaction
• Closing store
• Process paperwork
• Check inventory
• Close drawer
• Housekeeping

Job Description:

The Retail Associate will be directly responsible for self-driving, increasing, and maintaining the overall sales performance, booking a same-day device repair appointment, selling device protection plans, and selling device accessories. You will also be performing the device repairs. Device repairs include but are not limited to: cell phone, and tablet screen replacements. Duties including customer check-ins, device repairs, store operations and housekeeping, device repair status updates, parts and inventory tracking, and client follow-up/communication. In addition to driving sales and collecting online customer reviews you must be able to resolve customer issues and provide exceptional customer service. As a Cellairis Retail Sales Associate & Technician you may also be required to report to nearby locations therefore you are required to have a valid drivers license and your own reliable transportation; public transportation will not be sufficient due to the nature of this industry.

Hiring Requirements:

• Basic computer skills: usage and ability to multi-task and handle multi-window workflow; Proficiency in MS Office
• Excellent verbal and written communication skills
• Ability to have genuine customer service skills and develop relationships with clients
• Time management and scheduling skills
• Physical skill requirements:
  • Stand for long periods of time
  • Hand/eye coordination and dexterity (for repairs)
  • Lift 25 Lbs.
• Own reliable transportation/Valid Driver's License
• Professional appearance
• Pass Drug Screening/Pass Criminal Background check

Previous Work Experience:

• Retail sales experience: 1-3 years in a retail sales environment
• Proven ability to meet and exceed sales goals

Disclosure Statement:

Candidates are required to have their own (not public) means of transportation and must have a manageable commute. Cellairis reserves the right to determine an acceptable and a non-acceptable commute distance. This job description is not necessarily an exhaustive list of all requirements, or working conditions associated with this job. Although this job description is intended to be an accurate reflection of the current job, the company reserves the right to revise the job or to require different tasks be performed when circumstances warrant, including but not limited to emergencies, changes in personnel, workload, rush jobs, or technological developments. We are a smoke free work environment and strive to employ Nonsmokers. All employees share in and have the responsibility for enforcing this policy. This policy's intent is to provide a safe and healthy work environment for our employees. All Candidates are subject to a Reference Check/Background Check/Credit Check/ Drug Screen/Skills Assessment/ Personality Assessment/Language Proficiency Testing.