Return Policy

SHIPPING INFORMATION, ONLINE RETURN POLICY,INSTORE RETURN POLICY, AND LIMITED WARRANTY


Shipping Information for www.Cellairis.com

Online Return and Exchange Policy for www.Cellairis.com


We want you to be fully satisfied with every item that you purchase from www.Cellairis.com.

Exchange and Return Period


Exchange or return your item anytime within 14 days after the original purchase date as indicated on the receipt based on the conditions described below.

Return Exceptions


Our return policies do NOT apply to all items.

Non-refundable and non-exchangeable items include:

We also cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor. Products not purchased directly through www.Cellairis.com must be returned to the original reseller or distributor pursuant to that company’s return policy.

Shout! cards and cases are not handled under this return policy. See separate Return and Exchange Policy for Shout! cards and cases below.

Return Instructions


Please note that items purchased at a Cellairis retail store or any physical or online location other than www.Cellairis.com may NOT be returned by mail to our online store. These return instructions are only for items purchased at www.Cellairis.com.

If you want to return or exchange an item purchased from www.Cellairis.com, please follow these steps:

  1. All products must be returned in good condition, in original packaging and with all paperwork, parts and accessories to ensure full credit. See Return Exceptions above.
  2. Contact Cellairis.com's Customer Service Department at 1.888.516.2856 Ext 238 or by email to obtain your Return Merchandise Authorization (“RMA”) number.
  3. Once you have obtained your RMA Number you will need to print off a copy of the Cellairis RMA form and follow the instructions on the form. Please remember to enter your RMA Number on the form.
  4. Enclose a copy of the Cellairis RMA form with your shipment.
  5. Pack the item securely in order to ensure safe return back to us.
  6. Ship the return package to the address indicated on the Cellairis RMA form. For your protection and to ensure you can track the delivery, we recommend that you use UPS or Insured Parcel Post when returning an item.

All return shipping charges must be prepaid unless the item received was defective or you received an item other than the item you ordered. We are not responsible for lost or damaged shipments. We do not accept any postage due on return shipments and we cannot accept C.O.D. deliveries. We highly recommend using a shipping method that offers package tracking.


Promotional Items and Bundles


As a benefit to our customers, Cellairis occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

Refund Method


You will receive a refund in the same form of payment originally used for purchase, which usually occurs within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original and return shipping costs will not be refunded unless the item you purchased was either defective or you received an item other than the item you purchased.

Return and Exchange Policy for Items Purchased at a Cellairis Physical Store


To return or exchange an item purchased in an independently owned and operated Cellairis physical store, you may ONLY bring the item back to the same store where you purchased the item(s). Please follow this policy:

Exchange and Return Period


Exchange or return your item anytime within 14 days after the original purchase date as indicated on the receipt based on the conditions described below.

Return Exceptions


Some items cannot be returned or exchanged, which include:

Original Receipt


You can ONLY receive a refund or exchange if you bring the original receipt.

Refund or Exchange Policy


If you want to receive a refund or exchange please follow these steps:

  1. Bring the item back ONLY to the physical store where you purchased the item
  2. You must return the item within 14 days after the original purchase date as indicated on the receipt
  3. You must have the original receipt
  4. All components must be included, (i.e. wires, chargers, etc.). See Return Exceptions above.
  5. Fill out the store return form available at the physical store location in which you made the purchase, which will include your name, address, phone number, and e-mail address. The information on the form will only be used to process your return or by corporate headquarters which possibly may contact you to learn about your customer experience and verify the return.
  6. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a refund for the difference.

Refund Method


Your refund will generally be in the same form as the original payment.

Credit Card or Debit Card: When the item was purchased with a credit card or debit card for more than $100, you will receive a refund of the purchase price including applicable taxes, back to the credit card or debit card used at the time of making the purchase. This refund usually occurs within 10-15 business days of your return. When the item purchased is under $100, then you will receive a refund at the time of making the return for the purchase price including applicable taxes on the credit card or debit card used at the time you made the purchase.

Cash: When the item was purchased with cash for more than $100, you will receive a refund for the purchase price including applicable taxes. The refund will be in the form of a check which will be mailed to you within 10 business days of your return. When the item purchased is under $100, then you will receive a refund at the time of making the return for the purchase price including applicable taxes in the form of cash.

Promotional Items and Bundles


As a benefit to their customers, Cellairis physical stores occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.

Return and Exchange Policy for Shout! Cards and Cases


Return Policy for Unredeemed Shout! Cards:

You may obtain a refund for the purchase price of an unredeemed Shout! Card only through the Cellairis corporate office. You may not obtain a refund for an unredeemed Shout! Card from a Cellairis retail store or on-line store.

To obtain a refund for an unredeemed Shout! Card, send the card and the store receipt for the card to Cellairis, Shout! Card, 6485 Shiloh Road, Building B-100, Alpharetta, Georgia 30005, Attn: Customer Service. If approved, we will refund the purchase price for the unredeemed Shout! Card including applicable taxes on the credit card or debit card used at the time you made the purchase.

Exchange Policy for Shout! Cases


If the Shout! custom designer case you purchased was defective or damaged in shipping or you received a case design that is substantially different from what you ordered, you may contact Cellairis within 14 days after your receipt of the case to request a code that can be used only for purchase of a new Shout! custom designer case. Cellairis may require that you provide a photo of the case showing the defect and/or that you return the case to Cellairis before deciding whether to issue you the code.

When designing your Shout! custom designer case, be sure to select the correct device and case style. The design is yours so Cellairis does not offer returns or exchanges if you do not like the look of the case.

You may use the code to order a new Shout! custom designer case on the Cellairis.com website.

Exchange and Return Period


Contact Cellairis about your Shout! custom designer case anytime within 14 days after your receipt of the case.

Return Instructions


Please note that Shout! custom designer cases may NOT be returned to the physical store that sold the Shout! Card. Shout! custom designer cases may ONLY be returned following these steps:

  1. Contact the Cellairis Customer Service Department at 1.888.516.2856 Ext 238 or by email.
  2. If you are instructed to provide a photo of the case showing the defect, follow the instructions provided by the Cellairis Customer Service Department.
  3. If you are instructed to return the case to Cellairis, we will provide you with a form to enclose with your shipment. Pack the case securely in order to ensure safe return back to us. Ship the return package to the address indicated on the form. For your protection and to ensure you can track the delivery, we recommend that you use UPS or Insured Parcel Post. All return shipping charges must be prepaid unless the case was defective or damaged in shipping. We are not responsible for lost or damaged shipments. We do not accept any postage due on return shipments and we cannot accept C.O.D. deliveries. We highly recommend using a shipping method that offers package tracking.
  4. Cellairis will determine whether your case qualifies under this Return and Exchange Policy and whether to issue you a code for a new Shout! custom designer case. The decisions of Cellairis are final.

Limited Warranty


Global Cellular warrants its products against defects in material and workmanship for one (1) year from the date of purchase of Cellairis products which are purchased by consumers and other end users from the www.Cellairis.com website or from Cellairis branded retail locations. This limited warranty is not extended to wholesalers, retailers or other resellers. Wholesalers, retailers and other resellers should see the Global Cellular Agreement Establishing Terms Conditions of Sale located within your account at www.Cellairis.com.

What Will Global Cellular Do? For Cellairis products covered by this limited warranty, Global Cellular will provide a replacement or repair. Replacement may be a product of comparable value and design. Repair may include the use of refurbished parts or products. In the event of a defect in material and workmanship, these are your exclusive remedies.

What Does This Limited Warranty Not Cover? Items that have been damaged through normal wear and tear or customer use or abuse are not covered. Consumable items such as batteries as well as items that are missing accessories (such as cords or cables) and custom or personalized items are not covered. This limited warranty does not cover the repair, replacement, or cost of any electronic device or personal property not sold by Cellairis. Customer abuse includes, without limitation, dropping a phone or other mobile device.

Cellairis offers certain products from third party companies that offer their own limited warranty. In those circumstances, the third party limited warranty shall be applicable and this Limited Warranty shall not apply. Cellairis may direct you to contact the third party to address the product defect. If the third party does not address the defect, you may contact the Cellairis Customer Service Department, but any action is in Global Cellular’s discretion.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE NOT RECOVERABLE UNDER THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. The limited warranty gives you specific legal rights and you may have other rights which vary from state to state.

How Do You Get Service under this Limited Warranty? Go to the “Contact” page at www.Cellairis.com and supply the required information about the defective product. You will be contacted by a Cellairis Service Representative who will provide you with information on how to obtain a replacement or repair.

If you purchased a Cellairis product with a defect in material and workmanship from an authorized Cellaris reseller other than a Cellairis branded retail location, please contact the reseller. If the reseller does not address the product defect, you may contact the Cellairis Customer Service Department at 1.888.516.2856 Ext 238 or by email, but any action is in Global Cellular’s discretion.


Limited Warranty For Wireless Device Repair


The below Warranty is for repairs that are performed ONLY at a Cellairis® branded locations, which locations are independently owned and operated (the “Location”). The Location warrants its original repair against defects in material and workmanship for ninety (90) days from the date of the repair.

What Will The Location Do? For repairs covered by this limited warranty, if the original repair fails as a result of the quality of the part we installed or the workmanship in repairing the device, we will attempt to repair your device again, free of charge. If we are unable to repair your phone we will refund the cost you paid for the repair. Repairs may include the use of refurbished parts or products. This warranty is limited to the repair that was performed by the Location and our liability is limited to the amount you paid to us for the repair. In the event of a defect in material and workmanship, these are your exclusive remedies.

What Does This Limited Warranty Not Cover? Items that have been damaged through normal wear and tear or customer use or abuse are not covered. This limited warranty does not cover the replacement or cost of any electronic device or personal property not sold to you by the Location. Customer abuse includes without limitation dropping a phone or other mobile device. Additionally, this warranty does not cover: (1) any device that has been exposed to additional physical damage after the date of repair, (2) any device that has been repaired by a third party other than the Location after the date of the repair, or (3) any device that has incurred water/liquid damage at any time, including in the event that the repair was intended to fix water/liquid damage. There is no warranty for a device when water/liquid damage has occurred.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE NOT RECOVERABLE UNDER THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. The limited warranty gives you specific legal rights and you may have other rights which vary from state to state.

How Do You Get Service under this Limited Warranty? Bring the device back ONLY to the physical Location where you had your device repaired. You must have the original receipt. Fill out the Location form available at the physical store location that performed the repair, which will include your name, address, phone number, and e-mail address. The information on the form will only be used to process your claim or by corporate headquarters which possibly may contact you to learn about your customer experience. If the Location does not address the repair defect, you may contact the Cellairis Customer Service Department at 1.888.516.2856 Ext 238 or by email, but any action is in Global Cellular’s discretion.